Modeling Human Collaboration for Human-robot Interaction

system, such as a service robot, requires identifying and fulfilling many interdependent requirements. As the leader of an interdisciplinary team that designed and implemented a social robot and its service, I used human-centered and service design approaches to address this challenge. This is one of the first such design cases for a social robot service [1]. Two products of this study, a service concept and a blueprint method accounting for adaptive robotic interaction [2], were integrated into a service design course at CMU, and became the basis of a new course, Adaptive Service Design. DESIGNING A WORKPLACE ROBOTIC SERVICE